Conflict is a fact of life.
How we manage this conflict determines whether it makes a positive or negative contribution to achieving our outcomes and building and strengthening our community.
The 4C Conflict Management program has been customised specifically for school staff, particularly those in first point of contact roles who may be dealing with distressed or angry members of the wider school community.
This workshop will give participants an effective and easily-remembered conflict leadership process that they can use and modify to manage conflict disputes of any intensity, whether it is disagreement within a team or professionally managing relationships with parents or other members of the wider school community.
The program is interactive allowing participants to assess their most urgent issues and work with case scenarios which reflect the most common confrontational events experienced by teachers and school staff.
Also included is a comprehensive Conflict Styles Assessment which can be the foundation for increased personal self-awareness about our behaviour in conflict situations and a greater appreciation of how others might behave differently.
Next Workshops (now on ZOOM)
4C Conflict Management Workshop #1
Wednesday 28th of April
9:00 am to 1:30 pm
4C Conflict Management Workshop #2
Wednesday 19th of May
9:00 am to 1:30 pm
To book your place
contact admin@tessainc.org.au
Workshop Topics
Understand the nature of conflict and how it escalates
Conflict management and personality styles – develop basic self-awareness regarding how your personality influences your reaction to conflict, the choices you make and the difficulties you experience to effectively manage conflict
Understand the five main styles of conflict resolution
Understand, apply and adapt a four-stage conflict leadership process to any conflict management incident as your basic conflict management skill set
Understand the specific competencies required for effective conflict management, associated with each stage of the conflict management journey. Competencies will include assertiveness, building rapport, collaborative and problem-solving skills, active listening, intelligent questioning, empathy, and systems and process thinking
Develop the experience of being centered, being in a relaxed, prepared and present state of mind, being prepared to act without being overtly threatening yourself. This will include awareness of space and potential risk
Understand conflict management as an essential leadership skill.
For more information please contact:
Clint Cassell
Professional Learning Manager
0405 768 841
cassell.c@tessainc.org.au
